Customer Service

Customer Service

Primary Communication Center Providing 24-hour Support Service

The Facilities Customer Service Center Provides 24-hour service to students, faculty and staff, and is the primary communications center for Facilities.  The team is responsible for gathering information for work requests, repairs, special services, and emergencies acting as the liaison between the university community and the appropriate Facilities Management personnel.

 

 

To Submit a Work Request

All departmental work orders are are processed through the Work Request System on your myNortheastern account.

  1.  Log into myNortheastern with your credentials
  2.  Go to the "Service & Links" tab
  3.  Select "Facilities Online Work Request"
  4.  Fill out the form to the best of your ability

*To access from outside the campus or when using a data plan on your phone or iPad, you must connect to the Northeastern VPN.

Submit A Request

Customer Service Quick Links

 

 

Work Request Actions

 

Some frequent actions you can accomplish through the Work Request System are as followed:

 

            •  Temperature Adjustment           •  Clogged Shower/Toilet                •   Window Blind Repairs
            •  Trash Pickup/Empty           •  Pest Control                •   Replace Lightbulbs
            •  Appliance Repair           •  Electrical Outlet Repairs                •   Cleaning Requests
            •  Moving Furniture           •  Snow Removal                •   Request Recycling Bin

 

 

 

Frequently Asked Questions

Contact

To contact a member of the Facilities staff, please call the Facilities Customer Service Center.

Supervisor: Robert Austin
Email: [email protected]
Telephone: (617) 373-2754
Location: 10 Gainsboro St. Boston MA 02115

 

Facilities News & Updates

Sensing a Cleaner Future

Can cities and nature coexist? Amy Mueller, a professor and researcher at Northeastern, knows they can. And she's putting in the work to make it happen.

Climate Justice and Sustainability Hub Introduced as Part of Northeastern’s Earth Month Festivities

The new Climate Justice and Sustainability Hub was introduced at the Egan Research center on April 20. A panel of speakers guided a conversation about the state of climate justice and what steps still need to be taken.

The Pollen Problem

As temperatures warm and atmospheric CO2 levels rise, what can we expect for those of us who suffer from spring pollen allergies?

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