Customer Service

Primary Communication Center Providing 24-hour Support Service

The Facilities Customer Service Center Provides 24-hour service to students, faculty and staff, and is the primary communications center for Facilities. The team is responsible for gathering information for work requests, repairs, special services, and emergencies acting as the liaison between the university community and the appropriate Facilities Management personnel.

To Submit a Work Request

All departmental work orders are processed through the Work Request System on your Employee Hub or Student Hub accounts.

For Faculty and Stuff

Log into Employee Hub with your work credentials
Go to the "Resources" tab
Select "Campus, Spaces & Events"
Select "Facilities & Residential Life Work Request" from the available options
Log in with your work credentials and fill out the form to the best of your ability

For Students

Log into Student Hub with your student credentials
Go to the "Resources" tab
Select "Housing, Dining & Campus"
Select "Facilities & Residential Life Work Request" from the available options
Log in with your student credentials and fill out the form to the best of your ability

*To access this form from outside the campus or when using a data plan on your phone or iPad, you must connect to the Northeastern VPN.

Submit A Request

Customer Service Quick Links

Work Request Actions

Some frequent actions you can accomplish through the Work Request System are as followed:

• Temperature Adjustment	• Clogged Shower/Toilet	• Window Blind Repairs
• Trash Pickup/Empty	• Pest Control	• Replace Lightbulbs
• Appliance Repair	• Electrical Outlet Repairs	• Cleaning Requests
• Moving Furniture	• Snow Removal	• Request Recycling Bin

Frequently Asked Questions

Whom do I call for maintenance emergencies?

Who cleans my building?

Because of the large number of buildings within the Northeastern University campuses and the desire to establish a high-quality learning, living and working environment for the students, faculty and staff, our Building Services department provides cleaning services in these buildings with a host of qualified custodians attending to specified buildings. Please submit your cleaning needs via the Work Request online form. If you require night cleaning, you may need to provide keys to your space. These may be dropped off to and then, later picked up at the Facilities Customer Service Center.

Who replaces lightbulbs?

Who maintains the temperature in my building?

The maintenance of comfortable temperatures in the various buildings are managed by two Plant Maintenance departments: Heating, Ventilation and Air Conditioning (HVAC) and Mechanical. With assistance from the Energy Management Systems (EMS) department, from a computer-based effort, the HVAC department regulates the temperatures during the summer, while the Mechanical department oversees the temperature during the winter.
Please submit your HVAC needs via the Work Request online form.

Whom do I call for moving and trucking?

Whom do I call about snow removal?

Whom do I call about pest control?

Who is responsible for locks and how do I request a key?

Whom do I call for all other questions?

Contact

To contact a member of the Facilities staff, please call the Facilities Customer Service Center.

Supervisor: Inger Brown
Email: [email protected]
Telephone: (617) 373-2754
Location: 10 Gainsboro St. Boston MA 02115

Facilities News & Updates

Farewell Mills Goats: The Future of Wildfire Prevention

Mills Institute at Northeastern University hires goats to graze away flammable vegetation.

Northeastern University Relay for Life: A Night of Hope and Community

Students and faculty filled the space with a more intentional and sobering theme: raising money and the importance of cancer research.

Facilities Efforts Restore ISEC to Energy Efficiency Potential

Using advanced modeling and data from the building, the Facilities team was able to optimize ISEC’s energy systems and get the building to meet its designed energy efficiency targets.

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