Columbus Ave. Pedestrian and Bike Detour at EXP

Pedestrian overhead protection will be installed along Columbus Ave. (in front of the EXP site) from 4/15/21 – 4/23/21. During this time, NUPD will detour pedestrians and bikes as required.

Customer Service

Customer Service

Primary Communication Center Providing 24-hour Support Service

The Facilities Customer Service Center Provides 24-hour service to students, faculty and staff, and is the primary communications center for Facilities.  The team is responsible for gathering information for work requests, repairs, special services, and emergencies acting as the liaison between the university community and the appropriate Facilities Management personnel.

 

 

To Submit a Work Request

All departmental work orders are are processed through the Work Request System on your myNortheastern account.

  1.  Log into myNortheastern with your credentials
  2.  Go to the "Service & Links" tab
  3.  Select "Facilities Online Work Request"
  4.  Fill out the form to the best of your ability

Submit A Request

Customer Service Quick Links

 

 

Work Request Actions

 

Some frequent actions you can accomplish through the Work Request System are as followed:

 

            •  Temperature Adjustment           •  Clogged Shower/Toilet                •   Window Blind Repairs
            •  Trash Pickup/Empty           •  Pest Control                •   Replace Lightbulbs
            •  Appliance Repair           •  Electrical Outlet Repairs                •   Cleaning Requests
            •  Moving Furniture           •  Snow Removal                •   Request Recycling Bin

 

 

 

Frequently Asked Questions

Contact

To contact a member of the Facilities staff, please call the Facilities Customer Service Center.

Supervisor: Robert Austin
Email: [email protected]
Telephone: (617) 373-2754
Location: 10 Gainsboro St. Boston MA 02115

 

Facilities News & Updates

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Alumni Jenna Vasington & Sarah Warren Pivot & Adapt to Contribute to Northeastern’s COVID-19 Taskforce

Jenna and Sarah of the Design & Construction In-House Design Group was featured in CAMD's newsletter for their contribution to Northeastern's COVID-19 Taskforce.

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