Customer Service

Customer Service

Primary Communication Center Providing 24-hour Support Service

The Facilities Customer Service Center Provides 24-hour service to students, faculty and staff, and is the primary communications center for Facilities.  The team is responsible for gathering information for work requests, repairs, special services, and emergencies acting as the liaison between the university community and the appropriate Facilities Management personnel.



To Submit a Work Request

All departmental work orders are processed through the Work Request System on your Employee Hub or Student Hub accounts.

For Faculty and Stuff

  1.  Log into Employee Hub with your work credentials
  2.  Go to the "Resources" tab
  3.  Select "Campus, Spaces & Events"
  4.  Select "Facilities & Residential Life Work Request" from the available options
  5. Log in with your work credentials and fill out the form to the best of your ability

For Students  

  1.  Log into Student Hub with your student credentials
  2.  Go to the "Resources" tab
  3.  Select "Housing, Dining & Campus"
  4.  Select "Facilities & Residential Life Work Request" from the available options
  5.  Log in with your student credentials and fill out the form to the best of your ability

*To access this form from outside the campus or when using a data plan on your phone or iPad, you must connect to the Northeastern VPN.

Submit A Request

Customer Service Quick Links



Work Request Actions


Some frequent actions you can accomplish through the Work Request System are as followed:


            •  Temperature Adjustment           •  Clogged Shower/Toilet                •   Window Blind Repairs
            •  Trash Pickup/Empty           •  Pest Control                •   Replace Lightbulbs
            •  Appliance Repair           •  Electrical Outlet Repairs                •   Cleaning Requests
            •  Moving Furniture           •  Snow Removal                •   Request Recycling Bin




Frequently Asked Questions


To contact a member of the Facilities staff, please call the Facilities Customer Service Center.

Supervisor: Inger Brown
Email: [email protected]
Telephone: (617) 373-2754
Location: 10 Gainsboro St. Boston MA 02115


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