northeastern university seal
EXPLORE NORTHEASTERN
Customer Service

Customer Service

Primary Communication Center Providing 24-hour Support Service

The Facilities Customer Service Center Provides 24-hour service to students, faculty and staff, and is the primary communications center for Facilities.  The team is responsible for gathering information for work requests, repairs, special services, and emergencies acting as the liaison between the university community and the appropriate Facilities Management personnel.

 

 

To Submit a Work Request

All departmental work orders are are processed through the Work Request System on your myNortheastern account.

  1.  Log into myNortheastern with your credentials
  2.  Go to the "Service & Links" tab
  3.  Select "Facilities Online Work Request"
  4.  Fill out the form to the best of your ability

Submit A Request

Customer Service Quick Links

 

 

Work Request Actions

Some frequent actions you can accomplish through the Work Request System are as followed:

            •  Room Temperature           • Clogged Shower/Toilet                •   Window Blind Repairs
            •  Trash Pickup/Empty           Pest Control                  Replace Lightbulbs
            •  Appliance Repair           • Electrical Outlet Repairs                • Cleaning Requests
            •  Moving Furniture           •  Snow Removal                • Request/Replace Recycling Bin

 

 

Frequently Asked Questions

Contact

To contact a member of the Facilities staff, please call the Facilities Customer Service Center.

Supervisor: Robert Austin
Email: facilitiescustomerservice@northeastern.edu
Telephone: (617) 373-2754
Location: 10 Gainsboro St. Boston MA 02115

 

News & Updates

Map of Boston Campus Summer Projects

Northeastern University's Facility division is hard at work on a number of projects around campus this summer. This map shows all the locations of the areas being worked on.

Northeastern Recognized as an Arboretum

More than 1,400 individual trees, representing 143 different species, shelter the walkways between buildings and surround the open green spaces on Northeastern’s Boston campus.

A New Boston Landmark Arises

The dramatic construction of a visually stunning bridge that promises to become a landmark for the university.

View All