Customer Service

Customer Service

Primary Communication Center Providing 24-hour Support Service

The Facilities Customer Service Center Provides 24-hour service to students, faculty and staff, and is the primary communications center for Facilities.  The team is responsible for gathering information for work requests, repairs, special services, and emergencies acting as the liaison between the university community and the appropriate Facilities Management personnel.

 

 

To Submit a Work Request

All departmental work orders are are processed through the Work Request System on your myNortheastern account.

  1.  Log into myNortheastern with your credentials
  2.  Go to the "Service & Links" tab
  3.  Select "Facilities Online Work Request"
  4.  Fill out the form to the best of your ability

*To access from outside the campus or when using a data plan on your phone or iPad, you must connect to the Northeastern VPN.

Submit A Request

Customer Service Quick Links

 

 

Work Request Actions

 

Some frequent actions you can accomplish through the Work Request System are as followed:

 

            •  Temperature Adjustment           •  Clogged Shower/Toilet                •   Window Blind Repairs
            •  Trash Pickup/Empty           •  Pest Control                •   Replace Lightbulbs
            •  Appliance Repair           •  Electrical Outlet Repairs                •   Cleaning Requests
            •  Moving Furniture           •  Snow Removal                •   Request Recycling Bin

 

 

 

Frequently Asked Questions

Contact

To contact a member of the Facilities staff, please call the Facilities Customer Service Center.

Supervisor: Robert Austin
Email: [email protected]
Telephone: (617) 373-2754
Location: 10 Gainsboro St. Boston MA 02115

 

Facilities News & Updates

“AerosolSense 2900 Sampler” – Safer and Cleaner Air on Campus

Lab tier sensors that can detect COVID-19 particles in the air just became available for the larger public, and Northeastern is taking affirmative actions to ensure the safety of its community.

Ride and Drive for a Sustainable Future

Another step was taken toward a more sustainable future on Thursday, July 22nd, on Northeastern’s campus. The University hosted the Mass EV Experience Expo, where the public had a chance to explore the universe of electric vehicles, listen to several speakers from different corners of the industry, and learn about Northeastern’s plans regarding its sustainability commitments.

Established Trees – Problems and Preservation

Established trees that have proved to be essential elements of the unique on-campus ecosystem face threats that could potentially jeopardize their existence.

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