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Customer Service

Customer Service

Primary Communication Center Providing 24-hour Support Service

The Facilities Customer Service Center Provides 24-hour service to students, faculty and staff, and is the primary communications center for Facilities.  The team is responsible for gathering information for work requests, repairs, special services, and emergencies acting as the liaison between the university community and the appropriate Facilities Management personnel.



To Submit a Work Request

All departmental work orders are are processed through the Work Request System on your myNortheastern account.

  1.  Log into myNortheastern with your credentials
  2.  Go to the "Service & Links" tab
  3.  Select "Facilities Online Work Request"
  4.  Fill out the form to the best of your ability

Submit A Request

Customer Service Quick Links



Work Request Actions

Some frequent actions you can accomplish through the Work Request System are as followed:

            •  Room Temperature           • Clogged Shower/Toilet                •   Window Blind Repairs
            •  Trash Pickup/Empty           Pest Control                  Replace Lightbulbs
            •  Appliance Repair           • Electrical Outlet Repairs                • Cleaning Requests
            •  Moving Furniture           •  Snow Removal                • Request/Replace Recycling Bin



Frequently Asked Questions


To contact a member of the Facilities staff, please call the Facilities Customer Service Center.

Supervisor: Robert Austin
Telephone: (617) 373-2754
Location: 10 Gainsboro St. Boston MA 02115


News & Updates

Arbor Day Celebrations to Look Forward To

Happy Arbor Day From Facilities!

Northeastern University's Facilities Services is celebrating Arbor Day! Check out the Virtual Tour and more.

Northeastern’s Winter Arboretum Tour

A tour of Northeastern’s arboretum in the wintertime yields a variety of insights about trees.

View All