Customer Service

Customer Service

Primary Communication Center Providing 24-hour Support Service

The Facilities Customer Service Center Provides 24-hour service to students, faculty and staff, and is the primary communications center for Facilities.  The team is responsible for gathering information for work requests, repairs, special services, and emergencies acting as the liaison between the university community and the appropriate Facilities Management personnel.

 

 

To Submit a Work Request

All departmental work orders are processed through the Work Request System on your myNortheastern or Student Hub accounts.

For Faculty and Stuff

  1.  Log into myNortheastern with your credentials
  2.  Go to the "Service & Links" tab
  3.  Select "Facilities Online Work Request"
  4.  Fill out the form to the best of your ability

For Students  

  1.  Log into Student Hub with your student credentials
  2.  Go to the "Resources" tab
  3.  Select "Housing, Dining & Campus"
  4.  Select "Facilities & Residential Life Work Request" from the available options
  5.  Log in with your student credentials and fill out the form to the best of your ability
     

*To access this form from outside the campus or when using a data plan on your phone or iPad, you must connect to the Northeastern VPN.

Submit A Request

Customer Service Quick Links

 

 

Work Request Actions

 

Some frequent actions you can accomplish through the Work Request System are as followed:

 

            •  Temperature Adjustment           •  Clogged Shower/Toilet                •   Window Blind Repairs
            •  Trash Pickup/Empty           •  Pest Control                •   Replace Lightbulbs
            •  Appliance Repair           •  Electrical Outlet Repairs                •   Cleaning Requests
            •  Moving Furniture           •  Snow Removal                •   Request Recycling Bin

 

 

 

Frequently Asked Questions

Contact

To contact a member of the Facilities staff, please call the Facilities Customer Service Center.

Supervisor: Robert Austin
Email: [email protected]
Telephone: (617) 373-2754
Location: 10 Gainsboro St. Boston MA 02115

 

Facilities News & Updates

Community Farm Connects Northeastern’s Oakland Campus to Neighborhood and Nature

The Mills Community Farm is 2.5 acres of organic urban agriculture with an emphasis on sustainability, education and partnerships. A year-round effort started by students a decade ago, it produces a steady harvest of fresh fruits, vegetables, herbs and flowers.

Renovations Push Northeastern’s Snell Library ‘Ahead of the Curve’

A warm and welcoming corridor of light beckons visitors to the new stairwell of Snell Library on Northeastern’s Boston campus. Its entrance inspires Dan Cohen, the library dean, as he envisions more cutting-edge renovations on the way.

Northeastern Wins Court Decision in Plan To Expand Marine Science Center on Its Nahant Property

The Superior Court ruling moves Northeastern one step closer in its years-long effort to expand the marine center and advance environmental research, with particular emphasis on coastal sustainability.

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