All departmental work orders are processed through the Work Request System on your Employee Hub or Student Hub accounts.
*To access this form from outside the campus or when using a data plan on your phone or iPad, you must connect to the Northeastern VPN.
The Building Services Department is responsible for scheduled maintenance, custodial services, and pest control at the Boston campus as well as several suburban campuses. In addition, provides emergency services during floods, fires and snow/ice conditions.
The department also ensures that all classrooms are well maintained, have all the necessary equipment and furnishings, and that audio visual equipment standards are met.
The Facilities Customer Service Center is the primary communications center for Facilities and is responsible for gathering information for work requests, repairs, special services and emergencies.
Providing a clean, safe, and attractive environment that enhances the learning and working experience while establishing and implementing a long-range care strategy for the University.
Operations maintains all building systems and physical environments to peak efficiency, providing the basis for efficient and productive programmatic use.
