Planned Speare Place & North Lot Closure

As part of the University’s efforts to enhance and improve its utility infrastructure, North Lot, as well as Speare Place will be closed from Wednesday, May 10th through Friday, August 4th.

If you have any questions or concerns regarding this outage, please contact Facilities Customer Service at 617-373-2754 with any questions or concerns and they will direct your call to the appropriate person.     More Information

Operation Crafts & Trades

Operation Crafts & Trades

To Submit a Work Request

All departmental work orders are processed through the Work Request System on your Employee Hub or Student Hub accounts.

For Faculty and Stuff

  1.  Log into Employee Hub with your work credentials
  2.  Go to the "Resources" tab
  3.  Select "Campus, Spaces & Events"
  4.  Select "Facilities & Residential Life Work Request" from the available options
  5. Log in with your work credentials and fill out the form to the best of your ability

For Students  

  1.  Log into Student Hub with your student credentials
  2.  Go to the "Resources" tab
  3.  Select "Housing, Dining & Campus"
  4.  Select "Facilities & Residential Life Work Request" from the available options
  5.  Log in with your student credentials and fill out the form to the best of your ability

*To access this form from outside the campus or when using a data plan on your phone or iPad, you must connect to the Northeastern VPN.

Submit A Request

Providing a Safe, Clean, Workable Environment

The Facilities Trade Operations group is a customer-focused, service orientated operation.  Trades Operations is responsible for in-house renovations, maintenance and repairs, and is broken down by shops.  Their efforts support the University by providing a safe, clean, workable environment.


All trade work and repair requests start with a Facilities Online Work Request.  This request form is accessible via your  For any other questions or to contact someone directly, please contact the Facilities Customer Service Center.

Email: [email protected]
Telephone: (617) 373-2754

Facilities Operations Includes The Following Trades

Related Links

Customer Service

Customer Service

The Facilities Customer Service Center is the primary communications center for Facilities and is responsible for gathering information for work requests, repairs, special services and emergencies.

Learn more about Customer Service
Facilities Operations

Facilities Operations

Operations maintains all building systems and physical environments to peak efficiency, providing the basis for efficient and productive programmatic use.

Learn more about Facilities Operations
Facilities Services

Facilities Services

Providing a clean, safe, and attractive environment that enhances the learning and working experience while establishing and implementing a long-range care strategy for the University.

Learn more about Facilities Services