1.  Log into Student Hub with your student credentials
2.  Go to the “Resources” tab
3.  Select “Housing, Dining & Campus”
4.  Select “Facilities & Residential Life Work Request” from the available options
5.  Log in with your student credentials and fill out the form to the best of your ability (a VPN connection is required if connected to a network that is not managed by Northeastern)

1.  Log into myNortheastern with your credentials
2.  Go to the “Service & Links” tab
3. Under “Community Helpful Links,” select “Facilities & Residential Life Work Request”
4.  Fill out the form to the best of your ability (a VPN connection is required if connected to a network that is not managed by Northeastern)

To access the Work Request System from your phone or iPad, you must first connect to the Northeastern VPN.

1. Go to the Apple Store (iOS users) or the Play Store (Android users) and search for the GlobalProtect application from Palo Alto Software and download and install on your mobile device.
2. Enter vpn.northeastern.edu as the portal address.
3. Enter your NU user name and password, and authenticate through Duo Mobile.

To access the Work Request System using your computer outside of campus, you must first connect to the Northeastern VPN.

1. Go to the browser, search https://vpn.northeastern.edu
2. Enter your NU user name and password, click log in.
3. Choose the right version to download GlobalProtect agent.
4. Install, then enter vpn.northeastern.edu as portal address.
5. Enter your NU user name and password, and authenticate through Duo Mobile.